SHIPPING & RETURNS
Every pair of Aelia shoes is carefully handcrafted in our Athens workshop. We want your shopping experience to be just as beautiful as the shoes you receive.
01. Shipping
Production Time
Our shoes are carefully handcrafted especially for your order. The usual production time is 3–7 business days, unless otherwise stated on the product page or at checkout.
Shipping & Delivery
We ship our handmade creations throughout Greece and worldwide.
- Greece: BOX NOW & ELTA Courier.
- Europe: FedEx.
- USA & Canada: FedEx Express.
- Rest of the world: The shipping carrier depends on the destination country.
Once your order has been dispatched, you will receive a shipping notification with a tracking number, where available. Delivery times are estimates and may be affected by shipping carriers or customs procedures.
Orders shipped outside the European Union may be subject to customs duties or import taxes. Any charges not already prepaid at checkout are the responsibility of the recipient.
02. Exchanges
We want your new shoes to fit beautifully! If you need a different size, please contact us as soon as possible so we can help you find the best solution.
Your first exchange includes no additional charge for making the replacement pair. Shipping costs depend on your location and will be communicated before proceeding with the exchange.
These conditions apply to voluntary exchanges only and do not limit your statutory right of withdrawal or your rights concerning faulty or incorrect products.
03. Returns & Right of Withdrawal
For purchases covered by the statutory right of withdrawal, you may notify us of your decision to withdraw from the purchase within 14 calendar days of receiving your order, without giving a reason.
You may notify us by email or by any other clear statement expressing your decision to withdraw. You may also use the withdrawal form provided in Section 08.
After notifying us, you must send the goods back without undue delay and no later than 14 days after communicating your decision to withdraw.
Direct return shipping costs in the event of withdrawal are the customer’s responsibility, provided this information was supplied before purchase. Please contact us for the necessary return instructions.
For returns from countries outside the European Union, return shipping costs are the responsibility of the buyer, except where applicable law requires otherwise, such as in cases involving faulty or incorrect items.
Please contact us before arranging your return so we can provide the necessary shipping and customs instructions. This is particularly important for returns from the USA, Canada, the UK, Australia and other non-EU destinations.
04. Condition of Returned Items
Shoes may be carefully tried on indoors, on a clean surface, just as you would in a physical store.
Please make sure that:
- The soles have no marks from outdoor walking.
- The leather and fabrics are free from stains, damage or signs of use.
- The shoes have not been worn to an event or for everyday use.
- The shoes are securely packed, preferably with their original packaging and accessories.
Worn shoes are not eligible for voluntary exchanges.
For statutory withdrawals, handling beyond what is necessary to establish the nature, characteristics and functioning of the goods may result in liability for diminished value, as permitted by applicable law.
05. Personalized Orders
We love creating something personal! Selected designs can be customized to suit your individual preferences and needs.
Products made to a customer’s specific personal requirements or clearly personalized may be excluded from the statutory right of withdrawal, where provided by applicable law.
Simply being made after an order is placed, or selected from standard available options, does not automatically make a product exempt from withdrawal rights.
Your statutory rights concerning faulty or incorrect products remain unaffected, including for personalized orders.
06. Refunds
In the event of a valid statutory withdrawal, we will refund the amount due using the same payment method as the original transaction, unless otherwise expressly agreed, at no additional cost to the customer.
Refunds will be processed without undue delay and no later than 14 days after receiving your withdrawal notification.
We may legally withhold the refund until we receive the goods or receive proof that you have sent them back, whichever occurs first.
In the event of a valid statutory withdrawal, the original standard delivery charge will also be refunded where required by law. Additional charges resulting from the customer’s choice of a more expensive delivery method are not refundable.
The time it takes for the refund to appear in your account depends on your bank or payment provider.
07. Faulty or Incorrect Items
Every pair is carefully inspected before leaving our workshop.
If you receive a defective item or a product different from what you ordered, please contact us and, where possible, include photographs showing the issue.
We will review your request and provide the appropriate solution in accordance with your statutory rights, without additional charges for remedies we are legally required to provide.
08. Withdrawal Form
If you wish to return a product under your statutory right of withdrawal, you may notify us by email within the applicable legal period.
You may also use the following withdrawal form. Its use is optional, and any clear statement expressing your decision to withdraw is sufficient.
Would you like to return an item? View the Withdrawal Form
To: Aelia Greek Sandals, Kosta Varnali 2, 13671 Acharnes, Athens, Greece. Email: info@aeliagreeksandals.gr
I hereby give notice that I withdraw from my contract of sale of the following goods:
Product(s): __________________
Order number: __________________
Order date: __________________
Delivery date: __________________
Consumer’s full name: __________________
Consumer’s address: __________________
Date of withdrawal notice: __________________
Consumer’s signature: Only required if this form is submitted on paper.
You may copy the completed form and send it to us by email.
Aelia Greek Sandals, Kosta Varnali 2, 13671 Acharnes, Athens, Greece.
Please contact us before arranging your return, especially for shipments from countries outside the European Union, so we can provide the necessary shipping and customs instructions.
Contacting us in advance helps ensure a smooth return process but does not restrict your statutory right of withdrawal.
Need a Little Help?
If you have any questions about your order, sizing, exchanges or returns, please feel free to contact us.
Aelia Greek Sandals
Handmade with love in Athens.