Privacy Policy

At Aelia Greek Sandals, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains what information we collect, how we use it, and what rights you have when visiting our online store or placing an order.

1. Data Controller

The Aelia Greek Sandals online store is operated by ALEXIOU FOTIOS, located at 2 Kosta Varnali Street, 13671 Acharnes, Greece.

Email: info@aeliagreeksandals.gr
Website: www.aeliagreeksandals.gr

For questions regarding your personal data, please contact us by email.

2. Personal Data We Collect

Depending on how you interact with our online store, we may collect the following information:

  • Your name, email address and contact telephone number.
  • Billing and shipping addresses.
  • Order, purchase, return and exchange information.
  • Product preferences, sizes, measurements and details provided for customized orders.
  • Customer account details and order history.
  • Information included in messages you send through email or other available communication channels.
  • Newsletter subscription information, if you choose to subscribe.
  • Technical information such as IP address, device information and browsing activity where collected through the website or relevant technologies.

3. Purposes and Legal Bases for Processing

We process personal data to handle orders, create and ship products, manage returns and exchanges, provide customer support, and administer customer accounts. This processing is primarily based on performing a contract with you or taking steps at your request before a purchase.

We may also process data to comply with accounting and tax obligations, maintain website security, and protect our business against fraud or misuse, based on the relevant legal grounds.

Where consent is legally required, such as for certain marketing communications or tracking technologies, the relevant processing must take place only after the applicable consent requirements have been met.

4. Customer Accounts

When you create an account, we use your information to manage your access, assist you and display previous orders.

Your purchase history may remain available while you maintain an account, insofar as its retention remains necessary and justified. You may request the deletion of your account, subject to information we are legally required to retain.

5. Payments

Online payments are processed through payment service providers such as Viva.com and PayPal, depending on the payment method selected at checkout. These providers process the necessary payment information under their own privacy policies.

Aelia Greek Sandals does not store complete payment card numbers within its online store. For bank transfers, we may process information needed to identify and confirm the transaction.

6. Shipping and Service Providers

To deliver your orders, we share necessary recipient information, such as your name, shipping address and telephone number, with shipping providers. Depending on the destination, these may include FedEx, ELTA Courier and BOX NOW.

Personal data may also be processed by website hosting, technical support, payment, accounting and other service providers, to the extent necessary for the relevant services and in accordance with applicable data protection requirements.

7. Newsletter and Marketing Communications

We use Moosend to manage and send newsletters featuring new collections, products, offers and updates from Aelia Greek Sandals.

You can unsubscribe from promotional emails at any time using the unsubscribe link included in our messages or by contacting us directly. Unsubscribing does not affect essential communications concerning your orders.

Our email service provider may process information about message delivery, opens and interactions, depending on the enabled settings and applicable legal requirements.

8. Cookies and Tracking Technologies

Our online store uses essential cookies and similar technologies for features such as shopping cart functionality, customer login, security and the proper operation of the website.

We also have tools associated with advertising measurement and visitor tracking, including Meta Pixel and technologies associated with Moosend. Depending on their configuration, such tools may process browsing information, product interactions and order-related data.

Optional cookies and tracking technologies requiring consent must only be used following appropriate notice and a valid choice by the visitor. Simply using the website does not automatically constitute consent.

You may also manage or delete cookies through your browser settings. Disabling certain essential cookies may affect the operation of the online store.

9. Data Retention

We retain personal data only for as long as necessary for the purposes for which it is processed, taking into account the nature of transactions, customer service needs, legal obligations and potential legal claims.

Account details and order history may be retained while an account remains active and such storage continues to be justified. Tax and transaction records are retained for the periods required by applicable law.

Data that is no longer necessary should be deleted or anonymized in accordance with the business’s data retention policy.

10. International Data Transfers

Some technology, advertising, communication or shipping providers may process or transfer personal data outside the European Economic Area. Where applicable, such transfers must comply with GDPR requirements and be supported by appropriate lawful safeguards.

11. Data Security

We take appropriate technical and organizational measures to protect personal data against unauthorized access, loss, alteration and unlawful disclosure. However, no data storage or transmission system can guarantee absolute security.

12. Your Rights

Under the GDPR, and subject to applicable conditions, you have rights to information, access, rectification, erasure, restriction of processing, data portability and objection. Where processing is based on your consent, you may withdraw that consent at any time.

To exercise your rights, please contact us at info@aeliagreeksandals.gr. You also have the right to lodge a complaint with the Hellenic Data Protection Authority.

13. Changes to This Policy

We may update this Privacy Policy to reflect changes in our services, data processing activities or applicable legal requirements. The latest version will be available on our website.

Aelia Greek Sandals
Handmade with care in Athens, Greece.